Shipping and Returns
| Shipping Method | Cost | When items will arrive (see map below) |
| Standard Service | Based on size of toy/toys |
UPS Ground: 2-6 business days, excluding holidays.*
Shipping to Alaska & Hawaii is approximately 10 days (with a delivery surcharge). |
Priority Service Based on Zone and Size of Toy(s) |
Based on size of toys shipping zone. |
FedEx Express Saver OR UPS Express: Arrives in 3 business days when ordered before 12 PM ET, Monday–Friday, excluding holidays.* |
| Overnight | Call | Please call us to arrange rush shipping 1-877-359-3428 |
Shipping Details:
- Business days are Monday through Friday, excluding holidays determined by carriers.
- Shipping Surcharge: Some items may have an additional shipping and handling surcharge. (Please refer to individual product pages for details.)
- If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
Returns:
eBeanstalk is happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase within 30 days.
- If you are returning merchandise for a refund, you are responsible for the cost of returning it to us.
- Original shipping costs will be deducted from the value of the item. (If the order qualified for free shipping)
- If you would like an exchange, the customer is responsible for the shipping charges associated with delivering the new toy.
To return or exchange an item, please follow these simple steps:
- Repack the gift in its original packaging, if possible, with the packing slip.
- Obtain a gift return (GR) number by calling Customer Service, 1-877-359-3428, Monday – Friday, 9:00-5:00, EST.
- Include the GR number in the following return shipping address:
ebeanstalk
Corporate Headquarters
500 Bic Drive
Milford CT, 06461
(your Gift Return number) - Credit: 2 weeks upon receipt and inspection eBeanstalk will issue a refund of the purchase price paid less any coupons, shipping charges and gift wrapping fees, if applicable.
- If the returned item is $20 and the transaction used a 10% off coupon, $18 will be refunded.
- If the merchandise being returned causes the original order total to fall below the amount of a free shipping offer, the value of our Free Shipping promotion will be deducted.
- Shipping charges are based on the weight of the shipment.
Please DO NOT SHIP via the US Postal Service
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. eBeanstalk is not responsible for items damaged or lost in transit.